{"id":22,"date":"2021-09-28T14:16:06","date_gmt":"2021-09-28T14:16:06","guid":{"rendered":"http:\/\/doctortom.ludosolutions.ro\/?page_id=22"},"modified":"2021-10-06T08:21:54","modified_gmt":"2021-10-06T08:21:54","slug":"livrare-si-retur","status":"publish","type":"page","link":"https:\/\/doctortom.ro\/en\/livrare-si-retur\/","title":{"rendered":"Delivery and Return"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.10.8″ custom_padding=”||106px|||” bottom_divider_style=”clouds” bottom_divider_color=”#D4C2B0″ global_colors_info=”{}”][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”75.7%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.10.8″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]<\/p>\n

Transport \u0219i livrare<\/h2>\n

Comenzile dvs. pot fi livrate pe teritoriul Rom\u00e2niei, prin curier rapid, la adresa indicat\u0103 de dvs. \u00een formularul de comand\u0103. Pe colet va fi men\u021bionat numele dvs. si num\u0103rul de telefon pentru a putea fi contactat \u00een cazul \u00een care nu sunte\u021bi la adres\u0103 \u00een momentul livr\u0103rii.<\/p>\n

Termenul de livrare al comenzilor efectuate prin magazinul online este cuprins \u00eentre 2 si 3 zile lucr\u0103toare, de la momentul \u00eenregistr\u0103rii pl\u0103\u021bii.<\/p>\n

Dac\u0103 produsele au fost afectate de condi\u021biile de transport, v\u0103 invit\u0103m s\u0103 reclama\u021bi aceast\u0103 situa\u021bie prin e-mail \u00een termen de 24 ore de la recep\u021bionarea produselor. V\u0103 rug\u0103m s\u0103 verifica\u021bi produsele \u00een prezen\u021ba reprezentantului firmei de curierat \u0219i s\u0103 reclama\u021bi eventualele daune la 0751 022 471 sau e-mail: hello@doctortom.ro<\/a>.<\/p>\n

 <\/p>\n

Politica de retur<\/h2>\n

Ave\u021bi dreptul de a solicita returul produselor comandate \u00een termen de 14 zile de la primirea lor prin serviciul de curierat partener, contravaloarea comenzii fiindu-v\u0103 restituit\u0103 integral, \u00een cazul \u00eendeplinirii condi\u021biilor de mai jos.<\/p>\n

Cheltuielile de transport pentru returnarea produselor cad \u00een sarcina cump\u0103r\u0103torului.<\/p>\n

 <\/p>\n

Condi\u021biile necesare pentru acceptarea returului:<\/h3>\n

Toate solicit\u0103rile de retur vor fi trimise prin intermediul formularului reg\u0103sit \u00een aceast\u0103 pagin\u0103 \u2013 https:\/\/doctortom.ro\/livrare-si-retur\/#retur<\/a><\/p>\n

Produsul trebuie s\u0103 fie returnat \u00een ambalajul original \u00een care v-a fost livrat;<\/p>\n

\u00cen cazul Kit-ului Doctor Tom, toate produsele din componen\u021ba kit-ului trebuie s\u0103 se afle \u00een starea ini\u021bial\u0103: ambalaj original nedesf\u0103cut, nedeteriorat;<\/p>\n

Nu exist\u0103 daune provocate de cump\u0103r\u0103tor asupra produsului;<\/p>\n

Bro\u0219urile, certificatele de garan\u021bie \u0219i pliantele care \u00eenso\u021besc produsele noastre trebuie s\u0103 se reg\u0103seasc\u0103 \u00een cutia \u00een care au fost livrate.<\/p>\n

S\u0103 fie specificat num\u0103rul comenzii;<\/p>\n

S\u0103 fie cerut \u00eenainte de expirarea celor 14 zile.<\/p>\n

Nu accept\u0103m returul pentu produsele cosmetice, sanitare sau de igien\u0103 care au fost utilizate sau al c\u0103ror ambalaj a fost desf\u0103cut.<\/p>\n

Odat\u0103 ce solicitarea dvs. de retur a fost primit\u0103 \u0219i verificat\u0103, v\u0103 vom trimite un e-mail pentru a v\u0103 \u00eendruma cu pa\u0219ii necesari pentru a returna produsul primit.<\/p>\n

Dac\u0103 sunte\u021bi aprobat, dup\u0103 returnarea produsului, rambursarea dvs. va fi procesat\u0103 \u0219i un credit va fi aplicat automat cardului dvs. de credit sau metodei de plat\u0103 ini\u021biale, \u00een termen de 10 zile lucr\u0103toare.<\/p>\n

 <\/p>\n

Pentru detalii suplimentare, v\u0103 rug\u0103m s\u0103 ne contacta\u021bi<\/p>\n

telefon: 0751 022 471<\/p>\n

e-mail: hello@doctortom.ro<\/a><\/p>\n

 <\/p>\n

[\/et_pb_text][et_pb_contact_form captcha=”off” title=”Formular Retur” success_message=”V\u0103 mul\u021bumim. 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Transport \u0219i livrare Comenzile dvs. pot fi livrate pe teritoriul Rom\u00e2niei, prin curier rapid, la adresa indicat\u0103 de dvs. \u00een formularul de comand\u0103. Pe colet va fi men\u021bionat numele dvs. si num\u0103rul de telefon pentru a putea fi contactat \u00een cazul \u00een care nu sunte\u021bi la adres\u0103 \u00een momentul livr\u0103rii. Termenul de livrare al comenzilor […]<\/p>","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n

This is a sample page.<\/b><\/p>\n\n\n\n

Overview<\/h3><\/p>\n\n\n\n

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\n\n\n\n

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\n\n\n\n

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\n\n\n\n

Additional non-returnable items:<\/p>\n\n\n\n

  • Gift cards<\/li>
  • Downloadable software products<\/li>
  • Some health and personal care items<\/li><\/ul>\n\n\n\n

    To complete your return, we require a receipt or proof of purchase.<\/p>\n\n\n\n

    Please do not send your purchase back to the manufacturer.<\/p>\n\n\n\n

    There are certain situations where only partial refunds are granted:<\/p>\n\n\n\n

    • Book with obvious signs of use<\/li>
    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>
    • Any item that is returned more than 30 days after delivery<\/li><\/ul>\n\n\n\n

      Refunds<\/h2><\/p>\n\n\n\n

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\n\n\n\n

      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\n\n\n\n

      Late or missing refunds<\/b><\/p>\n\n\n\n

      If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\n\n\n\n

      Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\n\n\n\n

      Next contact your bank. There is often some processing time before a refund is posted.<\/p>\n\n\n\n

      If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\n\n\n\n

      Sale items<\/b><\/p>\n\n\n\n

      Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\n\n\n\n

      Exchanges<\/h2><\/p>\n\n\n\n

      We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\n\n\n\n

      Gifts<\/h2><\/p>\n\n\n\n

      If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\n\n\n\n

      If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\n\n\n\n

      Shipping returns<\/h2><\/p>\n\n\n\n

      To return your product, you should mail your product to: {physical address}.<\/p>\n\n\n\n

      You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\n\n\n\n

      Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\n\n\n\n

      If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\n\n\n\n

      Need help?<\/h2><\/p>\n\n\n\n

      Contact us at {email} for questions related to refunds and returns.<\/p>\n","_et_gb_content_width":"","footnotes":""},"class_list":["post-22","page","type-page","status-publish","hentry"],"yoast_head":"\nLivrare \u0219i retur - Doctor Tom<\/title>\n<meta name=\"description\" content=\"Livrare \u00een 2-3 zile. Retur \u00een 14 zile.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/doctortom.ro\/en\/livrare-si-retur\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Livrare \u0219i retur - Doctor Tom\" \/>\n<meta property=\"og:description\" content=\"Livrare \u00een 2-3 zile. 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